A Customer Price Group in Business Central gathers customers who share the same negotiated sales prices, so prices are maintained once per group, not per customer.
A Customer Price Group is a code that gathers customers entitled to the same special sales prices, for example wholesale, retail or a named key account tier. Instead of maintaining a price list per customer, you attach prices to the group and assign the group to each customer. The group also controls whether the prices are treated as including VAT and whether an invoice discount applies, which matters when the same items are sold to different customer types.
Groups are maintained on the Customer Price Groups page, which you reach with Alt+Q and a search for Customer Price Groups. The Customer Price Group field is on the customer card, in the invoicing area, and it defaults onto sales documents where it can be changed per document. The prices themselves are entered in the sales price lists, reachable from the item card or the customer card through the sales price actions.
You create the group WHOLESALE and assign it to customers C00120 and C00145. On item 1896-S you enter a wholesale price of CHF 82.00 valid from 2026-01-01, against a normal unit price of CHF 99.00. When you create sales order S-ORD-2041 for C00120 on 2026-05-04 and add item 1896-S, the line picks up CHF 82.00 automatically. Adding the same item to an order for a customer without the group leaves CHF 99.00.
The usual surprise is a price that does not apply because of a starting or ending date, a minimum quantity, a unit of measure or a currency code that does not match the document. Business Central looks for the best applicable price under those conditions, so a mismatch on any of them silently falls back to the item unit price. The second trap is the VAT setting: if the group is flagged as prices including VAT but the document expects prices excluding VAT, the amounts look wrong by the VAT rate. Changing a customer's group also does not reprice existing open orders unless the lines are refreshed.
Review group prices around their validity dates rather than editing them in place, since dated entries preserve what was actually offered last year. Keep the number of groups small: a long list of near-identical groups is harder to audit than a few groups plus a handful of customer-specific prices.
A price group sets the unit price for items sold to those customers. A discount group is used to grant a line discount percentage on top of a price. They can be combined.
Check the starting and ending dates, the minimum quantity, the unit of measure and the currency on the price entry. If any of them does not match the document, the standard unit price is used instead.
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