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How to Send Customer Statements in Business Central

Set up email in BC, then run the Statement report from the Customers list for your date range and choose print, PDF, or email as the output. Ask the Zentriq Agent for overdue balances per customer first, so you only chase the accounts that matter.

Step-by-step guide

1

Check who owes you

Open the Customers list (Alt+Q, 'Customers') and review the balance and balance due amounts, or open 'Customer Ledger Entries' filtered on open entries. This tells you which customers need a statement.

2

Set up email in BC

Search 'Email Accounts' and add an account (Microsoft 365, current user, or SMTP) if none exists yet. BC needs a working email account to send statements directly.

3

Set the statement layout and address

On the Customer Card, open 'Document Layouts' from the Related menu, add a line with Usage 'Customer Statement', and fill in the Send-to Email. This controls where each customer's statement goes.

4

Run the Statement report

In the Customers list, select one or more customers and run the 'Statement' report action (or search 'Customer Statement'). Set the Start Date and End Date for the statement period.

5

Choose the options

Enable 'Include Aging Band' to show overdue buckets, and 'Show Overdue Entries' to highlight late payments. 'Include All Customers with a Balance' covers customers with an open balance even without activity in the period.

6

Send the statements

In Report Output, pick 'Email' to send each statement as a PDF to the address from Document Layouts, or 'Print' or 'PDF' for manual sending. Statements post nothing, so you can rerun them anytime.

The faster way with Zentriq

Before sending anything, ask the Zentriq Agent 'which customers have overdue balances?' and it reads your open customer ledger entries and lists who owes what per customer, so you know exactly which statements to send.

Related Zentriq products: Zentriq Agent

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