What is a Customer Ledger Entry in Business Central?

The transaction record in Business Central tracking every posted invoice, payment, and credit memo for a customer, where open entries show what is still owed.

Customer Ledger Entries are the receivables mirror of vendor ledger entries: every posted sales invoice, payment, credit memo, refund, reminder, and finance charge memo creates one. Together they form the complete financial history with a customer, and the Customer Ledger Entries page is where you check balances, due dates, and remaining amounts.

Entries are open or closed. Applying a payment to an invoice (via Apply Entries, an Applies-to Doc. No. set at posting, or the cash receipt journal) closes them against each other; Unapply reverses a wrong application. Open entries and their due dates drive everything downstream: aged accounts receivable, reminders, and finance charge memos.

A subtlety worth knowing: the amounts you see on a customer ledger entry are actually sums over its Detailed Customer Ledger Entries, where the real postings live (initial entry, applications, payment discounts, realized and unrealized exchange gains and losses, rounding corrections). When an application looks odd, the detailed entries tell the full story.

Because customer ledger entries are the source of truth for receivables, they lend themselves to quick questions. Zentriq Agent can query them in plain language, for example listing a customer's open entries that are past due.

Business Central errors related to this term

• "Posting Date must have a value in Sales Header: Document Type=Credit Memo, No.=1005. It cannot be zero or empty."
• "The Dimension Value Code must be ADM for Dimension Code DEPARTMENT for Customer 10000. Currently it's SALES."
• "Sorry, the current permissions prevented the action. (TableData 21 Cust. Ledger Entry Insert: Base Application)"
• "Amount must be positive in Gen. Journal Line Journal Template Name='GENERAL',Journal Batch Name='DEFAULT',Line No.='10000'."

Related terms

• Vendor Ledger Entry, The detailed transaction log in BC recording every financial event related to a vendor, invoices, payments, and credit memos.
• Cash Receipt Journal, The Business Central journal for registering incoming customer payments and applying them to open sales invoices.
• Payment Terms, Codes defining when and how vendor invoices must be paid, such as Net 30 or 2/10 Net 30, configured on vendor cards.
• Bank Reconciliation, The process of matching bank account ledger entries in Business Central against the bank statement, done on the Bank Acc. Reconciliation page.
• General Ledger, The core accounting record in Business Central where all financial transactions are ultimately posted and stored.

How Zentriq helps

Zentriq's AI tools automate many of the manual processes around customer ledger entry in Business Central. Learn about the Zentriq Agent or try Zentriq PunchOut to see how AI simplifies procurement in BC.