Zentriq vs Business Central Sales Order Agent

Microsoft's Sales Order Agent, introduced in the 2024 Wave 2 release, is an autonomous agent that watches a shared email inbox, reads inbound customer order requests, and drafts sales quotes and orders from your live Business Central data for a person to review. It is native, deeply integrated, gets better with every BC release, and the base Copilot experience is already included in your license. Its scope, by design, is one job: taking sales orders that arrive by email. Zentriq takes a different shape: instead of one agent per task, it is a single conversational agent that creates a sales order when you ask ('create a sales order for customer X'), and also handles purchasing, invoices, reporting and cart capture in the same chat, in any language.

Limitations of Business Central Sales Order Agent

• Handles one task by design: sales orders that arrive by email, not purchasing, invoices or reporting
• Autonomous runs are billed on consumption, on top of your Business Central license, so cost scales with volume
• Configuration required: a shared mailbox to monitor before the agent can run
• Online-only, and Microsoft's newer agents often arrive in preview or roll out by region
• Triggered by incoming email: there is no way to simply ask it to 'create a sales order for customer X'
• Microsoft adds each new task as a separate agent to configure, rather than one place for everything

Why teams switch to Zentriq

Feature comparison

The verdict

Microsoft's Sales Order Agent is a genuinely useful, native way to turn order emails into BC drafts, and if inbound email is your one bottleneck it is well worth turning on, especially since the base Copilot is already in your license. The trade-off is that it is one agent for one task, billed by consumption, and Microsoft keeps shipping more single-task agents beside it. Zentriq takes the opposite bet: one conversational agent that creates sales orders on request and also covers purchasing, invoices, reporting and cart capture, on simple pricing with a free tier. Many teams will use both: Microsoft's specialist for its inbox, Zentriq for everything else in one place.

Try Zentriq free

The best way to decide is to try it. Zentriq is free to start, 15 Agent messages per month, plus 8 PunchOut captures to try, no credit card required.

Start free → or request a demo.